At B2BTradeServices.com, we aim to maintain transparency and fairness in all business dealings. This Refund Policy explains the conditions under which refunds may be requested and processed.
Before receiving any payment, B2BTradeServices.com provides an official service contract to the client. This contract outlines all services, deliverables, timelines, warranties, and commitments in detail.
Clients must sign the official contract and submit a signed copy along with payment confirmation to ensure proper documentation and tracking. Payments made without signing the official contract are not eligible for any refund under any circumstances.
If a client is dissatisfied with the services, they must submit a formal refund request by email to info@b2btradeservices.comThe request must clearly explain the reason for dissatisfaction and reference the related service agreement.
B2BTradeServices.com will respond to refund requests within approximately seven working days.
Each refund request is reviewed on a case-by-case basis. Our team evaluates the services delivered, contract terms, timelines, and individual case details to identify the cause of dissatisfaction.
Where applicable, B2BTradeServices.com may offer corrective solutions OR Compensations such as additional services or extended service duration at no extra cost to provide a fair opportunity for resolution.
If the client remains unsatisfied after corrective measures and the review confirms service limitations, the client may become eligible for a refund subject to final approval.
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